Insurance Policies
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Life Assurance >
Claims
How claims work at CEMES Insurance.
Report the Incident
Call our 24/7 helpline or email us immediately after an incident occurs.
Submit Documents
Provide your claim form, police report (if applicable), photos, and policy details.
Assessment
Our assessors evaluate the damage and verify coverage within 24 hours.
Approval & Settlement
Your claim is approved and payment or repairs are arranged promptly.
This process applies to all insurance categories: Motor, Health, General, Life, and more.
Agent Support
Our customer support team is here to help you.
Sales Representative
Contact our sales rep for quotes and policy enquiries:
Working Hours
- Monday – Friday: 8:00 AM – 5:00 PM
- Saturday: 8:00 AM – 1:00 PM
- Sunday: Closed
Service available within Kenya.
Outside Working Hours
You can always leave a message and we'll get back to you:
Frequently Asked Questions
Common questions about our insurance products.
Leave a Message
Send us a message and we'll get back to you as soon as possible.